Employee Topics

General Information

Claims can be submitted for reimbursement for qualified expenses incurred during the plan year. Each plan allows for a “run-out” period at the end of the plan year where claims incurred during the plan year can be submitted. These expenses MUST be for services performed during your plan year. (Refer to your plan summary for the “run-out” time period allowed.) Reimbursements are based on when service is provided, not when service is billed or paid.

When should I submit a claim?
You may submit a claim any time for qualified expenses incurred during the plan year.

Can I submit a claim after the plan year ends?
Yes. You will have a period of time after the end of the plan year within which to submit claims that occurred during the plan year. Refer to your plan summary for the exact length of time that your plan allows. Note: Your expenses MUST be for services performed during your plan year.

How do I submit my request for reimbursement?
Fax your claim to AdminUSA at (252) 265-5998 using a fax claim form with proof of service documentation (register receipts, etc.). Mail claim to AdminUSA, PO Box 8178, Wilson, NC 27895.

How do I get my reimbursement?
To get your money faster, sign up for direct deposit or receive a check mailed to your home address.

What is the maximum amount I can be reimbursed?
Medical, Dental, Vision Expenses will be reimbursed based on the total amount indicated on the claim request. This amount must not exceed your total plan-year election amount and must be submitted with appropriate documentation for proof-of-purchase to verify eligibility of expenses. Dependent Care, Individual Premium, and Adoption Expenses will be reimbursed based on the amount indicated on the claims request up to the total amount in your account (payroll deducted) at the time the claim is received. Total amounts must not exceed your plan-year election amount and must be submitted with appropriate documentation to verify eligibility of expenses.

What if I don’t use all the money in my account?
IMPORTANT! Use it or Lose it! It’s important not to over-estimate your plan-year FSA expenses. The IRS has established strict guidelines for monies not used by the end of the plan year. If you have remaining money at the end of the plan year, you will forfeit the remaining balance in the account.

Is Direct Deposit for claims reimbursements available?
Yes, flex participants can arrange to have reimbursements deposited directly into their savings or checking account at any time during the plan year. Participants must complete the Direct Deposit Authorization Agreement and submit it to AdminUSA. Remember: Save all receipts and submit for any claims incurred during your plan year. Duplication of claims are not allowed. Over-the-counter medications are allowed through the Medical, Dental, Vision Account.

How do I check the status of my reimbursement request or get up-to-date account information?
Upon enrollment, a User ID and temporary password will be issued to you for online account access. Upon initial access, you will then be prompted to create your own password. If you prefer, you may also contact AdminUSA at 1-866-99FSA4U for account information (Monday-Friday, 8:00 am to 5:30 pm EST).